Following several reports regarding baggage handling ( https://www.haitilibre.com/en/news-45083-haiti-news-zapping.html ), Sunrise Airways wishes to reaffirm its full commitment to its passengers. The handling and security of checked baggage is a shared responsibility between airlines, their service providers, and airport authorities.

In a spirit of transparency and partnership, Sunrise Airways would like to offer the following clarification :

Airlines are responsible for air transport and the proper delivery of baggage;

The security of restricted areas, the monitoring of facilities, and the integrity of infrastructure fall under the jurisdiction of airport authorities, once baggage has been checked in and accepted.

Sunrise Airways confirms that it is working closely with the airport authorities and other relevant partners to strengthen surveillance systems and carry out the necessary investigations to resolve this problem.

Identifying responsibilities is essential to strengthen public confidence and ensure the highest standards of service, safety and passenger satisfaction.

We encourage our passengers to visit our website to adapt their baggage to the constraints of each destination.

If you have any complaints, we invite you to contact us at : baggage.service@sunriseairways.net or customerservice@sunriseairways.net

Updated information at www.sunriseairways.net

See also :

https://www.haitilibre.com/en/news-45083-haiti-news-zapping.html

IH/ iciHaiti